Free worldwide shipping & returns.

CUSTOMER SERVICE

We aim to dispatch all in-stock items from our Sydney boutique within 1-2 working days. Please allow longer for customisation like resizing etc. 

We offer free FedEx priority air shipping or Australia International Express post on all international orders and track all deliveries.

For deliveries within Australia we offer free Express shipping with Australia Post, with tracking. 

All items are fully insured by us from door-to-door. 

Please note: All orders to destinations outside Australia are sent on a DDP (Delivery Duty Paid) basis, meaning you are responsible for paying all relevant import taxes and duties.

We accept online payment by Visa, Mastercard, American Express, China UnionPay, and JCB. We are soon to be accepting PayPal.

All credit and debit card transactions placed through the Giulians online store are processed through Stripe, which is a validated Level 1 PCI DSS Compliant service provider.

We accept direct bank transfers, if you would like to pay for an order via bank transfer please use the direct bank transfer option at checkout. You can also contact us with the details of your order and we will issue an invoice. Once payment has been received we will process your order and ship your items.

We also offer a buy now pay later option with Humm payments for online purchases up to AUD $6,000. Only available for Australian customers. Minimum order of AUD $2,000. 

For our international clients, our items are Australian GST free, however some duties and taxes may be payable upon entry into your shipping destination.  

Our orders to destinations outside Australia are sent on a DDP (Delivery Duty Paid) basis, meaning you are responsible for paying all relevant import taxes and duties.

For our international clients, our items are Australian GST free, however some duties and taxes may be payable upon entry into your shipping destination.  

Our orders to destinations outside Australia are sent on a DDP (Delivery Duty Paid) basis, meaning you are responsible for paying all relevant import taxes and duties.

When selecting your size, please refer to the size guides and measurements pertaining to each product. If you need any help or would like to ask a question relating to sizing of a product, please get in touch via online@giulians.com.au or on +612 9247 5630 and we will be happy to assist you.

If you have received your order and there is an issue with the sizing please reach out at online@giulians.com.au and we will advise next steps.

Your order is covered by our insurance whilst in transit from our door to yours. Once it has arrived, we strongly encourage all of our clients to insure their jewellery with an adequate insurance policy. Jewellery is made to be worn and loved, however we acknowledge that accidental damage, loss or theft can occur. Always check that your insurance policy covers you for accidental damage to your piece, loss and theft. It is also wise to keep records of your jewellery including photos of the pieces. We provide a Valuation and Certificate of authenticity with all Giulians jewels, with photographs. We also provide updated valuations upon request.

If you have any insurance related questions please get touch via hello@giulians.com.au.

Alterations

What if my item needs an alteration?
If once you receive your item/s you find they do not fit, or there is an alteration to be made, please get in touch via online@giulians.com.au and we will assist you.
We want you to LOVE your Giulians jewels.

Repairs

What if I want to return my item?
We love our pieces and hope that you will be delighted with your order. However, we understand the challenges of online shopping and this is why we offer you to ‘Love it or Return it’.

Our “Love it or Return it” Policy

In the unlikely event you need to return a product, please refer to the following information.

How to Return

  • Once your item has arrived, you may request to return the item/s within 7 days of your accepted delivery.
  • To request a return please fill out the following form and email it to online@giulians.com.au within the 7 days.
    We will be in touch to acknowledge receipt of your request and to arrange the return of your items.
  • Depending on your location, this will be via Australia Post or FedEx.
  • All pieces must be returned in new and unused condition, in their original undamaged packaging.

What are my options after returning a product?

  • When you fill out the return form you will have the option to request an exchange, a store credit or a full refund.
  • If you are exchanging for an item of lesser value, you will be refunded the difference via the original payment method.
  • If you are exchanging for a more expensive item, we will issue an invoice for the remaining balance.
  • In the case of a full refund, we will refund the purchase price via the original payment method. Any duties and taxes paid for returned items cannot be refunded by Giulians, and will have to be claimed by the purchaser.

What if I received an item as a gift?

  • If you have received an item as a gift, and it isn’t quite suitable for you, please get in touch via hello@giulians.com.au and we will assist you in finding the perfect piece.
  • We are unable to offer a full refund to a recipient of a gift, however can offer a store credit or exchange.
  • A full refund may be offered if requested by the original purchaser as per our Love it or Return it policy above.

Return Exclusions
There are some personalisations that may void our return policy, like personalised engraving and some custom orders. This will always be communicated to you before we create your custom piece. If you are unsure please get in touch before placing an order.

What payment methods are accepted online?
We accept online payment by Visa, Mastercard, American Express, China UnionPay, JCB, and Humm. We are soon to be accepting PayPal.

Is it safe to use my credit card through the online store?
All credit and debit card transactions placed through the Giulians online store are processed through Stripe, which is a validated Level 1 PCI DSS Compliant service provider.

This system ensures fraud protection measures are maintained & cardholder data is secure & encrypted for buyer security.

How will I know if you have received my order?
After your order is placed, you will receive a notification to your email account that your order has been received.

Please note, your order is not confirmed until payment has been received & items prepared for dispatch. At this point a notification will be sent to your email account regarding the shipment information and tracking link.

When will I receive my order?
Orders within Australia are sent with Express Post. Express Post will be received within 1–4 business days for Metropolitan areas, and 3-10 business days for Rural areas.

All orders placed outside of Australia will be sent via FedEx priority air shipping and will be received within 1-4 business days.

We pride ourselves on the craftsmanship of our pieces, and take care in creating pieces that will last. Please refer to our care guides for the best way to look after your Giulians jewels and keep them looking their best.

We offer a 5 year warranty on manufacturing. Should there be an issue with a piece as a direct result of a manufacturing fault by us we will repair the item free of charge, including return shipping and insurance.     

Other damage like everyday wear and tear, accidental damage to diamonds/gemstones or other forms of damage from misuse are not covered by warranty, however we look after our clients and will repair, replace/repolish gemstones or and repolish items for a minimal fee. We will assess the item and always provide a quote before we commence any work.

Free worldwide shipping and free international returns.

Every piece is hand-crafted by our master jewellers and completely unique. You own the only one.

Our collection of quality and unique stones is unmatched.

Ethically sourced and sustainably made in our Sydney atelier.